We are relatively new customers so want to know if this is usual or if we've made a mistake getting sky. On Monday we could no longer access the sky glass service, we phoned that day - they had no information as to why but said they'd me raise a ticket, we left it until weds, still no service so phoned back, still no explanation or apology, just a rather blasé 'I'm sure it will get sorted soon, it's a technical fault maybe, it could take a few days; maybe a week' no offer of refund or acknowledgment that having no tv for a week would be an issue - is this usual ? Is their customer service usually so lax?
