Remote control

[Sanchia]

My remote control isn't working. I have tried all of the steps you have told me to do. 

the voice bottom works but I can't press select up or down.  

[mikealanr]

Hi @Sanchia 

You are not talking to sky. We are fellow customers like yourself on the community.

If you are under warranty you can ask for replacement here: https://www.sky.com/help/forms/streaming-tv-remote

Or they are available to order on Amazon if not under warranty.

MikeAlanR

[Jporch316]

@Sanchia 

Have you tried the following 

The remote can be reset and paired again following these steps;

1.   Press and hold 7 and 9 together on your Sky remote for three seconds.
2.   Press and hold 4 and 6 together for three seconds.
3.   Press and hold 1 and 3 together for three seconds and follow the on-screen instructions.