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Discussion topic: Remote control problems.

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Avatar for SueandNeil
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This message was authored by: SueandNeil

Message posted on ‎19 Oct 2024 10:08 AM

Remote control problems.

The sky glass remote turns Samsung TV on and off. I managed to set it yo flash the sound bar volume light but the volume doesnt change. The old sky Q remote still works fine. 

Any ideas?

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This message was authored by: Mark39

Message posted on ‎19 Oct 2024 11:19 AM

Re: Remote control problems.

Posted by a Superuser, not a Sky employee. Find out more

Is your soundbar connected via Glass's e-arc output? It doesn't currently support all soundbars. Hopefully that will change in future releases. 

 

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This message was authored by: Fothergill1

Message posted on ‎20 Oct 2024 09:01 AM

Re: Remote control problems.

Posted by a Superuser, not a Sky employee. Find out more

@SueandNeil  I have a Samsung S90C TV and HW-Q600 CXU soundbar and can control the volume on both through my Stream remote.  If your are nrelatively new models they you shpould be able to control them.  My soundbar is connected to the TV using the e-arc HDMI socket

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