This discussion topic has been answered Discussion topic: Red vertical lines
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Message posted on 30 Jul 2024 10:11 PM
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My sky glass was working fine today but this evening when I have turned it on I am getting red vertical lines across the whole screen making the TV completely useless. I can literally see nothing on the screen except red vertical lines. I have tried the good old on off trick. Unplugged completely. Blown the connections. Turned the power cable round and plugged it back in. Bar giving it a whack I have tried all the standard tricks!
Any help or suggestions welcome.
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Message posted on 30 Jul 2024 11:55 PM
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@Rich78x When I had a vertical 2 inch wide grey line appear on my Glass TV a normal reboot didn't help so I left the TV unplugged overnight and when I plugged it back in again in the morning the line had disappeared and luckily never came back. Give this a try and if it doesn't work or if it does and then comes back again give Sky a call to discuss further troubleshooting and if necessary a Glass replacement, assuming it is still within its 24 month warranty.
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Message posted on 30 Jul 2024 11:06 PM
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Re: Red vertical lines
@Rich78x wrote:My sky glass was working fine today but this evening when I have turned it on I am getting red vertical lines across the whole screen making the TV completely useless. I can literally see nothing on the screen except red vertical lines. I have tried the good old on off trick. Unplugged completely. Blown the connections. Turned the power cable round and plugged it back in. Bar giving it a whack I have tried all the standard tricks!
Any help or suggestions welcome.
Could be a corrupt OS.
Give Sky a ring for further troubleshooting & potential replacement if they deem it borked and you are within your 2 year warranty period.
Message posted on 30 Jul 2024 11:55 PM
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@Rich78x When I had a vertical 2 inch wide grey line appear on my Glass TV a normal reboot didn't help so I left the TV unplugged overnight and when I plugged it back in again in the morning the line had disappeared and luckily never came back. Give this a try and if it doesn't work or if it does and then comes back again give Sky a call to discuss further troubleshooting and if necessary a Glass replacement, assuming it is still within its 24 month warranty.
If my post has solved your issue please mark as an "Answer" as it helps others identify the solution
If it has helped please give it a "Like"
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