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Discussion topic: Red vertical lines

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This message was authored by Rich78x This message was authored by: Rich78x

Red vertical lines

My sky glass was working fine today but this evening when I have turned it on I am getting red vertical lines across the whole screen making the TV completely useless. I can literally see nothing on the screen except red vertical lines. I have tried the good old on off trick. Unplugged completely. Blown the connections. Turned the power cable round and plugged it back in. Bar giving it a whack I have tried all the standard tricks! 
Any help or suggestions welcome. 


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This message was authored by Fothergill1 This message was authored by: Fothergill1 Answer

Re: Red vertical lines

Posted by a Superuser, not a Sky employee. Find out more

@Rich78x  When I had a vertical 2 inch wide grey line appear on my Glass TV a normal reboot didn't help so I left the TV unplugged overnight and when I plugged it back in again in the morning the line had disappeared and luckily never came back. Give this a try and if it doesn't work or if it does and then comes back again give Sky a call to discuss further troubleshooting and if necessary a Glass replacement, assuming it is still within its 24 month warranty.

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This message was authored by Mister_Dalek This message was authored by: Mister_Dalek

Re: Red vertical lines


@Rich78x wrote:

My sky glass was working fine today but this evening when I have turned it on I am getting red vertical lines across the whole screen making the TV completely useless. I can literally see nothing on the screen except red vertical lines. I have tried the good old on off trick. Unplugged completely. Blown the connections. Turned the power cable round and plugged it back in. Bar giving it a whack I have tried all the standard tricks! 
Any help or suggestions welcome. 


Could be a corrupt OS. 

Give Sky a ring for further troubleshooting & potential replacement if they deem it borked and you are within your 2 year warranty period. 

This message was authored by Fothergill1 This message was authored by: Fothergill1 Answer

Re: Red vertical lines

Posted by a Superuser, not a Sky employee. Find out more

@Rich78x  When I had a vertical 2 inch wide grey line appear on my Glass TV a normal reboot didn't help so I left the TV unplugged overnight and when I plugged it back in again in the morning the line had disappeared and luckily never came back. Give this a try and if it doesn't work or if it does and then comes back again give Sky a call to discuss further troubleshooting and if necessary a Glass replacement, assuming it is still within its 24 month warranty.

------------------------------------------
If my post has solved your issue please mark as an "Answer"
If it has helped please give it a "Like"
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