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Discussion topic: Red lines

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This message was authored by Jules144 This message was authored by: Jules144

Red lines

Hi, ive got a 55" sky glass and got some red lines flickering on screen since lady week.

Will it be covered by warranty? 
Thanks

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Jules144
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This message was authored by Jules144 This message was authored by: Jules144

Re: Red lines

* last week not lady week 😄

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Red lines

Posted by a Superuser, not a Sky employee. Find out more

Hi @Jules144 have you tried unplugging the Glass for 10 minutes and seeing if that helps. Sometimes issues similar to this are caused by software bugs which may be fixed by a rebooting the TV using this method.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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Jules144
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This message was authored by Jules144 This message was authored by: Jules144

Re: Red lines

Hi yes I've had it unplugged all night but no luck

This message was authored by Padam_Padam This message was authored by: Padam_Padam

Re: Red lines


@Jules144 wrote:

Hi yes I've had it unplugged all night but no luck


Give Sky a ring so they can carry out some more troubleshooting. If you're within your 2 year warranty period then they should offer you a replacement TV if it can't be fixed. If outside the warranty period then you'll need to get it repaired at your own expense and perhaps claim on your household insurance. 

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