0

Discussion topic: Recordings sky glass

Reply
This message was authored by Snotyard This message was authored by: Snotyard

Recordings sky glass

we have problem that itv x records but will not play back 

Reply

All Replies

This message was authored by GD1 This message was authored by: GD1

Re: Recordings sky glass

Posted by a Superuser, not a Sky employee. Find out more

@Snotyard  Sky Glass/Stream does not record at all, items are added to a playlist.  https://www.sky.com/help/articles/your-playlist-and-tv-guide-sky-glass

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Recordings sky glass

Posted by a Superuser, not a Sky employee. Find out more

Only a subset of shows are cloud recording made off. Most shows don't have cloud recordings as they are available in the broadcasters on-demand app (typical for bbc, itv and c4).

 

the playlist feature is a link to the show on the on-demand app. In ITvs case it links to the show on ItV X, is the show isn't uploaded on ItV X yet then it's not available to watch. The playlist gets updated when the show becomes available on-demand.

 

if you have a bigger issue of nothing is playing in the ItV X app I'd suggest trying to reboot your device by unplugging it for 30 seconds and also perhaps trying an app refresh:

 

Settings > System Management > Resets & Updates > refresh apps. This process is not instant and is carried out in the background so don't expect an instant solution.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue


NOT a Sky Employee

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

New Discussion