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Discussion topic: Questions about Whole Home with second Sky glass

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This message was authored by: SquareEyes86

Questions about Whole Home with second Sky glass

I've added the Whole Home pack to my account with a second Sky Glass TV for the bedroom. Coming with the delivery is a Sky Puck but my question is, do I actually need the puck as the only TV's I'll be watching on are Sky Glass? Also will my original (current) Sky Glass remain as the primary device? Can someone please explain the process of what I need to do to fully activate my Whole Home subscription once I plug in my new second Sky Glass? Will all my playlist/continue watching appear straight away? What about my apps, will they all be signed in? Will I be able to pause live TV on one Sky Glass and pick up easily on the second? If so, what happens when I turn on the other Sky Glass in this situation? When I turn it on does it come on to the same paused screen and I can pick up watching or is it not quite as seamless as that?

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This message was authored by: Yoghurt

Re: Questions about Whole Home with second Sky glass

@SquareEyes86  You could still use the puck in another room 

Sarah backx
This message was authored by: peter-marlow+1966

Re: Questions about Whole Home with second Sky glass

Posted by a Superuser, not a Sky employee. Find out more

Once you  have activated the new tv, go to your  my sky app open it  go to device management and just change  which tv you want to be primary device,  you will find this in product settings on the app, if you have  not already  done so you will need to download  the my sky  app 

P c marlow
This message was authored by: Dazzasky

Re: Questions about Whole Home with second Sky glass

Posted by a Superuser, not a Sky employee. Find out more

@peter-marlow+1966 wrote:

Once you  have activated the new tv, go to your  my sky app open it  go to device management and just change  which tv you want to be primary device,  you will find this in product settings on the app, if you have  not already  done so you will need to download  the my sky  app 


Why would the OP want to do that. The main question is do they need the puck they have ordered which they don't because they will only be using the Glass tvs. 

This message was authored by: peter-marlow+1966

Re: Questions about Whole Home with second Sky glass

Posted by a Superuser, not a Sky employee. Find out more


Dazzasky

There was also a question  about his primary device in the post 

P c marlow
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This message was authored by: SquareEyes86

Re: Questions about Whole Home with second Sky glass

  • Thanks for your answers so far. If anyone could help with the remaining questions in my post, I'd appreciate. First time going Whole Home and was told I'd need the puck for the extra Sky Glass, I thought that would be wrong and will just end up with it sat at the bottom of a cupboard. So, Just by upgrading to the  Whole Home subscription, everything will be synced from one TV to the other without the need to ever plug in the puck? 
This message was authored by: BenJoBanjo

Re: Questions about Whole Home with second Sky glass


@SquareEyes86 wrote:
  • Thanks for your answers so far. If anyone could help with the remaining questions in my post, I'd appreciate. First time going Whole Home and was told I'd need the puck for the extra Sky Glass, I thought that would be wrong and will just end up with it sat at the bottom of a cupboard. So, Just by upgrading to the  Whole Home subscription, everything will be synced from one TV to the other without the need to ever plug in the puck? 

Whoever told you you'd need a puck for a second Sky Glass clearly has no clue about how the product functions. If it was a Sky employee then they need to redo their training. 

Your playlists and profiles are all stored on Sky's servers, not on the Glass TVs themselves. They should sync whenever each TV is turned on or refreshed. It's not instantaneous and can depend on network and server conditions, but it will synchronise between the two Glass TVs eventually. It can be anything from a few seconds to minutes. Doing a restart from the settings menu normally forces a sync from the server. This will take a couple of minutes.  

This message was authored by: Jporch316

Re: Questions about Whole Home with second Sky glass

Posted by a Superuser, not a Sky employee. Find out more

@SquareEyes86 

 

Did you pay for the puck ? If not just keep it 

——————————————————————————
43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M500 on hub 5x. Four sky mobile sims.
This message was authored by: MarkGoldsmith

Re: Questions about Whole Home with second Sky glass

Posted by a Superuser, not a Sky employee. Find out more

@Jporch316 wrote:

@SquareEyes86 

 

Did you pay for the puck ? If not just keep it 


I'd agree with this - if they have given you the puck free of charge then it's not really an issue, you can just keep it stored away in case you get another TV in the future and want to connect the puck to that. If however they have charged you the £39.95 activation fee for the puck I'd suggest raising an official complaint with Sky.

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This message was authored by: Yoghurt

Re: Questions about Whole Home with second Sky glass

@Dazzasky  It's bizzare 

Sarah backx
This message was authored by: Yoghurt

Re: Questions about Whole Home with second Sky glass

@BenJoBanjo  It's strange 

Sarah backx
This message was authored by: Yoghurt

Re: Questions about Whole Home with second Sky glass

@MarkGoldsmith  Yes if free I'd agree keep it 

Sarah backx
This message was authored by: Yoghurt

Re: Questions about Whole Home with second Sky glass

@SquareEyes86  Let us know how you get on 

Sarah backx
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This message was authored by: SquareEyes86

Re: Questions about Whole Home with second Sky glass

I was offered the puck free of charge, thankfully but was told that by a Sky employee. 

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This message was authored by: SquareEyes86

Re: Questions about Whole Home with second Sky glass

Can you pause live tv on one Glass and pick up on the other easily? If so, how do you get to the paused live tv picture on the second Glass TV? 

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