0

Discussion topic: Programmes won't load

Reply
Avatar for Jeff31
Level 1 icon
What's this?
This message was authored by: Jeff31

Message posted on ‎23 Aug 2024 08:48 PM

Programmes won't load

Programmes won't load on Sky channels when the adverts come on, this happens every night and nearly every advert. Have rebooted Sky glass tv and router

 

Report post
Post 1 of 2
397 Views
Reply
Reply

All Replies

Avatar for mikealanr
Level 11 icon
What's this?
Superuser
This message was authored by: mikealanr

Message posted on ‎23 Aug 2024 10:03 PM

Re: Programmes won't load

Posted by a Superuser, not a Sky employee. Find out more

Hi @Jeff31 

 

See: https://helpforum.sky.com/t5/Sky-Glass-Live/Channel-turns-screen-blank-on-every-advert-break/td-p/47...

 

The issue has been reported to the relevant Sky team. Changing channels and back again should restore viewing.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
Report post
Post 2 of 2
370 Views
Reply
Reply