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Discussion topic: Programmes won't load

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Jeff31
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This message was authored by Jeff31 This message was authored by: Jeff31

Programmes won't load

‎23 Aug 2024 08:48 PM

Programmes won't load on Sky channels when the adverts come on, this happens every night and nearly every advert. Have rebooted Sky glass tv and router

 

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mikealanr
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This message was authored by mikealanr This message was authored by: mikealanr

Re: Programmes won't load

‎23 Aug 2024 10:03 PM

Posted by a Superuser, not a Sky employee. Find out more

Hi @Jeff31 

 

See: https://helpforum.sky.com/t5/Sky-Glass-Live/Channel-turns-screen-blank-on-every-advert-break/td-p/47...

 

The issue has been reported to the relevant Sky team. Changing channels and back again should restore viewing.

 

MikeAlanR

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65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.
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