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Discussion topic: Program keeps restarting

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Avatar for Jeremy+Shaw
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This message was authored by: Jeremy+Shaw

Message posted on ‎19 May 2025 12:02 AM

Program keeps restarting

On sky puckI was 2 mins late for start of the F1 gp today so I pressed the play from start button to fast forward to the race start. After about 5 mins into the program it restarted the program itself. On the next attempt it got a little further before restarting again. 6 times later I tried to use my 2nd sky puck. Same issue. I ended up missing the first 12 laps. How do I get a refund. F1 is all I watch on sky sports.

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Avatar for mikealanr
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Superuser
This message was authored by: mikealanr

Message posted on ‎19 May 2025 09:29 AM

Re: Program keeps restarting

Posted by a Superuser, not a Sky employee. Find out more

@Jeremy+Shaw 

 

Do you have ad skipping pack? the best advice is add it to your playlist so it cloud records and then watch it back via the playlist.

 

No one here can help with a refund as we are fellow subscribers. You will need to call Sky or make a complaint: https://www.sky.com/help/articles/how-to-make-a-complaint

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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