Discussion topic: Press (4 coloured dots) to upgrade and watch……….
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Message posted on 05 Oct 2025 05:17 PM - last edited: 05 Oct 2025 05:19 PM
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Press (4 coloured dots) to upgrade and watch……….
I get SkyShowcase HD as part of my package. I tuned into that channel at 5pm today to watch the F1 Singapore GP Highlights coverage which I thought started at that time but it actually started 30 minutes earlier at 4.30pm. No problem I thought, I’ll just select ‘Watch from start’ but when I selected that, I then got a message saying ‘Press (4 coloured dots) to upgrade and watch Singapore Grand Prix Highlights.’ and a blue screen. It's not the 1st time this has occured. Does anyone have any idea why this happens?
I also seem to recall the same thing happening previously on something I wanted to watch on Sky Sports News HD which I also get as part of my package.
Thanks in advance for any responses received.
65" Sky Glass in Anthracite & 145 Mbps Ultrafast Broadband
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Message posted on 05 Oct 2025 06:28 PM
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Re: Press (4 coloured dots) to upgrade and watch……….
Hi @MisterM18
Likely because it is trying to play back via the Sky Sports version. Best course of action is to report it to skys viewer relations team. viewerr@sky.uk is their email address.
MikeAlanR
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
Message posted on 05 Oct 2025 06:33 PM
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Re: Press (4 coloured dots) to upgrade and watch……….
Thanks for replying. I'll email them.
65" Sky Glass in Anthracite & 145 Mbps Ultrafast Broadband
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