Hi @pjwood
Sky Glass and Stream use adaptive bitrates. What speed is your broadband and what speed is your Glass getting? You can check in netflix (profile pic > get help > connectivity check).
Sky say you need 25Mbps for HD and 30Mbps for UHD.
Some more information about your set up would be helpful like is a new install? Has it worked previously? Who's your ISP etc. remember we are fellow customers, not sky and know nothing about you unless you tell us.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
