Poor Service

[MuhammedM]

Recently, I joined Sky and have been experiencing significant dissatisfaction with the service. An engineer visited to install the broadband, but they placed it incorrectly in the wrong location, which contradicts the layout provided. Furthermore, my new router is situated behind my front door, which is inconvenient.

I informed the engineer that I had paid for installation of the Sky glass TV, but he informed me that I needed to mount it on the wall myself. This raises questions about the purpose of the additional chargers provided. 

[TimmyBGood]

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@MuhammedM wrote:

I informed the engineer that I had paid for installation of the Sky glass TV, but he informed me that I needed to mount it on the wall myself. This raises questions about the purpose of the additional chargers provided. 

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Even the Premium Delivery option does not include wall mounting.  It covers bringing the box to a particular room, unboxing, locating on the stand, lifting onto furniture and packaging removal.  Also note that this is done by delivery drivers subcontracted by Sky, not Sky broadband installers.