Hi @WellsStaffs
Not a lot of information to go off. In the first instance try turning your Glass of for a few minutes at the mains. If there doesn't work, the community will need some more information such as your ISP, download speed how your glass is connected etc.
Sky Glass needs 25 Mbps for HD and 30Mbps for UHD. You can check the speed you glass is getting by opening netflix, going to settings and running a connection test.
Remember we are fellow subscribers and not Sky so we don't know any information about your setup unless you tell us.
MikeAlanR
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65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
