Please wait for programme to load, followed by technical issue…

[Mel1311]

Hi. 

we have had sky glass for a week now. I have had sky broadband whilst I have been living at this property for the past 2 and a half years. 

The tv has worked fine until tonight where it won't load anything, not even the live programmes. 

I have checked the wifi checker and claims no problems with our connections. I have reset the hub, then disconnected and reconnected the wifi to the tv and still nothing. 

Very dissatisfied if this is going to be a regular occurrence. 

is this something that will happen or is there currently an ongoing issue? 

thanks 

[Addie15]

Hi there,  Mel1311. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[notallowed]

Did you get a response?

Ours started doing the same around the same time as yours.  We have three pucks and all three won't load anything either and end up saying technical fault.   All three are connected to the internet and every other device is working fine_

[Mr+Flibbles+86]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Tina31]

I'm getting the same message when trying to just watch normal scheduled TV. I can still watch Netflix etc so it isn't anything to do with the wifi, it just shows this message for normal channels like BBC, itv etc 

[MarkGoldsmith]

@Tina31 if you open Netflix go to get help and do go to check your network. What download speed does it say the device is getting.

the on-demand apps can function with a connection speed lower than the minimum recommended by Sky, but the live channels require the minimum.