Playlist won’t load

[JulieT11]

Playlist isn't loading. Screen goes to blue and says let's try that again and press the home button. I've refreshed the apps, unplugged tv. Nothing is working. I can see most recent, movies, sport but the tv shows section is gone.  Anyone help?

[lettice]

Would suggest trying a restart of your Sky Glass TV via the settings option;

On your Sky Glass TV, go to Settings>Systems Management>Resets & Updates
Select Restart device

Your Sky Glass TV will perform a reboot. It will take a few minutes to complete

[Jporch316]

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@JulieT11 wrote:

Playlist isn't loading. Screen goes to blue and says let's try that again and press the home button. I've refreshed the apps, unplugged tv. Nothing is working. I can see most recent, movies, sport but the tv shows section is gone.  Anyone help?

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I've seen this glitch once or twice and it has disappeared again after a few hours 

in the meantime you can navigate to "manage" all in the playlist section to get to your shows 

[JulieT11]

I've done this several times but still the same. It's been over 24 hours 

[Jporch316]

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@JulieT11 wrote:

Playlist isn't loading. Screen goes to blue and says let's try that again and press the home button. I've refreshed the apps, unplugged tv. Nothing is working. I can see most recent, movies, sport but the tv shows section is gone.  Anyone help?

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@JulieT11 

have you pulled the plug on the tv for 5-10 minutes and rebooted your router ?

[JulieT11]

Not rebooted the router.  I'll try that thanks