0

Discussion topic: Picture pixelating on sky glass and you tube freezing. Broadband speed more than adequate.

Reply
This message was authored by GaryH1973 This message was authored by: GaryH1973

Picture pixelating on sky glass and you tube freezing. Broadband speed more than adequate.

Picture pixelating on sky glass and you tube freezing. Broadband speed more than adequate.

Reply

All Replies

This message was authored by Mister_Dalek This message was authored by: Mister_Dalek

Re: Picture pixelating on sky glass and you tube freezing. Broadband speed more than adequate.


@GaryH1973 wrote:

Picture pixelating on sky glass and you tube freezing. Broadband speed more than adequate.


What is the broadband speed that's actually reaching the Glass TV though? 

If you're connecting via WiFi then there can be all sorts of interference which can affect the speed and quality of the connection. To find out the actual speed being received you need to run the speed test within the Netflix app on the Glass TV. Open it and navigate to the get help menu. Run the network check in there and see what the result is. 

 

GaryH1973
Topic Author
This message was authored by GaryH1973 This message was authored by: GaryH1973

Re: Picture pixelating on sky glass and you tube freezing. Broadband speed more than adequate.

134 and wired

This message was authored by Mister_Dalek This message was authored by: Mister_Dalek

Re: Picture pixelating on sky glass and you tube freezing. Broadband speed more than adequate.


@GaryH1973 wrote:

134 and wired


Make sure WiFi is turned off on the network settings. It stupidly will default to this, even with an Ethernet cable attached. 
If it still doesn't work after a reboot of the TV you're best to ring Sky for further troubleshooting. 

This message was authored by Jporch316 This message was authored by: Jporch316

Re: Picture pixelating on sky glass and you tube freezing. Broadband speed more than adequate.

Posted by a Superuser, not a Sky employee. Find out more

@GaryH1973 

Try it on WiFi ........

——————————————————————————
43inch and 55 inch Sky Glass & sky live camera 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims.
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

New Discussion