Hi @IanTay
This can be caused by a software issue. In the first instance turn off your Sky glass and unplug from the wall for at least 10 minutes. Other users have reported leaving unplugged overnight can also resolve.
If this doesn't work you will need to call Sky and claim if under warranty (we are fellow subscribers here on the community)
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
