Discussion topic: Picture freezes
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Message posted on 07 Mar 2024 06:29 PM
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Picture freezes
Picture regularly freezes if I've paused something , then it re loads , then it goes to real time meaning i miss what was watching
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Message posted on 07 Mar 2024 08:16 PM
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Re: Picture freezes
What speed is your internet ? Are you connected via WiFi or Ethernet?
43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M350 hub 5x. Four sky mobile sims.
Message posted on 08 Mar 2024 09:57 AM
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Re: Picture freezes
Wi fi & im on the ultimate top speed package
Message posted on 08 Mar 2024 09:59 AM
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Re: Picture freezes
@Gizmo2472 wrote:Wi fi & im on the ultimate top speed package
"ultimate top speed package" doesn't mean anything. That's what the marketing department would call it. The imporatant speed is the speed that's actually being received by your router and the speed being received by the TV.
To find out what speed you are getting, open the Netflix app on the Glass TV, navigate to the get help menu and run a network check.
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