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Discussion topic: Picture freezes

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This message was authored by Gizmo2472 This message was authored by: Gizmo2472

Picture freezes

Picture regularly freezes if I've paused something , then it re loads , then it goes to real time meaning i miss what was watching 

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This message was authored by Jporch316 This message was authored by: Jporch316

Re: Picture freezes

Posted by a Superuser, not a Sky employee. Find out more

@Gizmo2472 

What speed is your internet ? Are you connected via WiFi or Ethernet?

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43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. Gibson les paul tribute. Gibson les paul junior. Fender telecaster. Epiphone billie joe .. rock on
Gizmo2472
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This message was authored by Gizmo2472 This message was authored by: Gizmo2472

Re: Picture freezes

Wi fi & im on the ultimate top speed package 

This message was authored by Padam_Padam This message was authored by: Padam_Padam

Re: Picture freezes


@Gizmo2472 wrote:

Wi fi & im on the ultimate top speed package 


"ultimate top speed package" doesn't mean anything. That's what the marketing department would call it. The imporatant speed is the speed that's actually being received by your router and the speed being received by the TV.

To find out what speed you are getting, open the Netflix app on the Glass TV, navigate to the get help menu and run a network check. 

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