Paramount+ not working

[BexA1110]

The paramount+ on my sky glass is very slow and sometimes gets stuck on the opening logo screen and won't load at all. The sky puck won't load past the logo screen either. Anything I have eventually tried to watch just gets stuck on a bufffering screen. I only took out the sky cinema package today and if it's not going to work I don't want to pay for it for 24 months 

[Nativebon]

Having issues here as well with Paramount+. Almost useless piece of words I don't want to use right now. How is it that we live in 2025, and yet big companies like sky can offer this type of horrible service. I don't care if it's a free add on. Either make it work or take it off. 

Why has everyone suddenly come to accept the worse service possible from these companies. 

[bert0477]

I'm having issue with it as well. 
 Went to watch a programme and I was logged out. Tried to log back in and it won't work 

[rickybriggs1985]

Was working for me for a couple of days but is now stuck on a black screen. Have reset puck loads of times, disconnected it from Internet, unplugged it all sorts but same issue. Other apps on puck work absolutely fine.

[Hello+Golds]

hi can anybody tell me if they've got the same problem? As I have the Paramount app won't work on sky glass it's been like this for seven hours now. I've done everything what you're supposed to have done it still won't work. Any body else has the same problem, thank you. 

[lettice]

I see you say you have tried everything, just to make sure.

Try  the following exactly as described  if you have not done so already.

Settings restart;

Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Glass TV and Sky Stream puck  will perform a reboot. It will take a few minutes to complete

Refresh your apps;

1. Press Home on your Sky remote, then select Settings
2. Press System management then Resets and updates and finally Refresh apps.
3. You'll see a message that says, 'Your apps are being refreshed'.
4. Press Dismiss to return to normal viewing. 
   The refresh can take up to 24 hours to complete.

Broadband router restart;
Try a restart of your broadband router with your Sky Glass and/or Sky Stream puck powered off.

After  the broadband is back up, start up your Sky Glass TV and/or puck, play a live channel for about five minutes before trying the Paramount app.

[peter-marlow+1966]

I think it a problem  with  the app, I have  just  checked  it and after the paramount  logo it just kept  spinning i  am refreshing  the apps,  everything  else  is working  fine

[Jules6664]

Hi

anyone know why paramount plus is being a pain? I am on sky stream (puck) and tried all previous suggestions.. switch stuff off etc, refresh apps. None of it works! Getting decidedly annoyed.. any suggestions on what to do next?

[nomis47]

My paramount + app won't work...I've tried all the tips that other people have suggested on here but I just get the blue logo screen...it's without doubt the worst app on sky glass never had an issue with Netflix Disney plus Apple TV Prime or DAZN...I've upgraded to go adfree it makes you think what was the point 

[lettice · Accepted solution]

Noticed recently a number of you having some similar Paramount + issues on both Sky Gkass and Sky Stream

Ive combined them into this single thread.

Ive alerted Sky in our Superusers closed area to a possible common problem.

For now I will temporarily mark this as an answered post, until anything further gets posted from Sky on the issue.

Just to make sure.

Please try the following if you have not done so already.

Settings  restart;

Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete

Refresh your apps;

1. Press Home on your Sky remote, then select Settings
2. Press System management then Resets and updates and finally Refresh apps.
3. You'll see a message that says, 'Your apps are being refreshed'.
4. Press Dismiss to return to normal viewing.
   The refresh can take 24 hours to complete.

Try a restart of your broadband router, with your Sky Glass TV and/or Sky Stream puck in standby.

Once the broadband is back, start up your Sky Glass TV or Sky Stream puck, watch a live tv channel for about five minutes before launching the Paramount + app.

[_Sam12_]

Dose not work saying my Internet connection, checked Internet it's working correctly

[Hello+Golds]

Believe it or not after doing everything that people advise me to do in relating to get the Paramount up and going and working two hours ago it decided to work at the moment it's working okay but it seems to me that sky needs to take Paramount app off and put another one on Because it seems to me that a lot of people I've been getting the same problem. I have got the same app on my Apple tablet and it works lovely. Never had any problems whatsoever so if we are saying that. The app is the problem why don't sky do something about it Yet again? It seems that sky community people have to communicate together until sky will do something about it yet again, I think you all in the community. 

[TimmyBGood]

---

@Hello+Golds wrote:

 it seems to me that sky needs to take Paramount app off and put another one on Because it seems to me that a lot of people I've been getting the same problem

---

Only Sky has visibility of the size of a particular issue compared to the number of users: the volume of posts here suggests either this isn't particularly widespread or almost no-one is using the app anyway.

[lettice]

Which Sky tv box do you have?

Sky Q or Sky Stream/Sky Glass

[Jeanette52]

For most of the day i have not been able to load paramount+. Then it came up and I had to login which I did. It then worked for a while and now it is frozen again.