Paramount+ Will Not Activate Since Sky Glass Switch

[Leec53]

Had Glass since Saturday and as the title says I'm finding it impossible to get Paramount to activate, when I click activate on the sky app it just loops back and continues to say 'awaiting activation'. Have also tried through the TV itself but still won't work.

When i sign into the Paramount app/website i just get a screen asking what payed tier I'd like to sign up for, never had any problems on Sky Q.

Anyone else had the same and know of a fix?

[Fothergill1]

Hi @Leec53. Did you move from Sky Q or any other Sky product to Stream as if so all your Marketplace subscriptions are cancelled so you have to re-register (see the THIS link). If this is the case you need to re-register before activating.

You can register or re-registered (as appropriate) by doing the following:  Use the voice command "My Sky" and then select the following:  your products / (enter your PIN) / App Subscriptions / Current / and then Paramount + Monthly. Hopefully it will say £0 per month as you have Sky Cinema. If so select Activate subscription.

Also, see the following link: 

https://www.sky.com/help/articles/sky-marketplace-subscribe-to-paramount-plus

[Leec53]

Thanks for the reply and yes we did switch from Q.

Sadly I'd already tried what you advised but when I go to Paramount to enter the code that screen just doesnt show, its just the Paramount home screen and when I do sign in it just shows the three paying tiers as options no £0 choice.

Also does the same if I sign in to Paramount beforehand to try and force it to the code entry page.

I don't know whether to try and make a new Paramount account with a different email address though that would be different from the email I use with Sky.

[Leec53 · Accepted solution]

Finally found out how to sort this so thought I would post incase anyone else has the same problem in the future.

All I had to do [after trying everything else humanly possible] was to remove the Paramount+ app from my phone, once that is uninstalled you'll be able to activate straight away.

Don't ask me how or why, you just do 😁