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Discussion topic: No to

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Avatar for Jillm2
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This message was authored by: Jillm2

Message posted on ‎10 Apr 2024 12:24 PM

No to

My glass tv has gone off it keeps saying my broadband isn't working but it's been checked and all ok

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Avatar for mikealanr
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This message was authored by: mikealanr

Message posted on ‎10 Apr 2024 12:28 PM

Re: No to

Posted by a Superuser, not a Sky employee. Find out more

Hi @Jillm2 

 

Have you tried unplugging it at the wall for a few minutes in the first instance?

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

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This message was authored by: MarkGoldsmith

Message posted on ‎10 Apr 2024 12:29 PM

Re: No to

Posted by a Superuser, not a Sky employee. Find out more

Have you tried rebooting the Glass by unplugging it for a few minutes?

 

If that doesn't help you should then try rebooting your router by unplugging that for a minute.

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