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Discussion topic: Netflix reset

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Avatar for burbidge420
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This message was authored by: burbidge420

Message posted on ‎29 Sep 2025 07:52 AM

Netflix reset

I have to reset Netflix every time I want to use it

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Avatar for mikealanr
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This message was authored by: mikealanr

Message posted on ‎30 Sep 2025 05:36 PM - last edited: ‎30 Sep 2025 05:36 PM

Re: Netflix reset

Posted by a Superuser, not a Sky employee. Find out more

Hi @burbidge420 

 

You will need to provide more information if you want the community to assist. What do you mean reset? Please outline your issue in detail.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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This message was authored by: burbidge420

Message posted on ‎01 Oct 2025 04:17 PM

Re: Netflix reset

I have to go into settings and then system management and press resets and updates every time I want to watch Netflix otherwise I just get a black screen.

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This message was authored by: lettice

Message posted on ‎02 Oct 2025 05:40 AM

Re: Netflix reset

Posted by a Superuser, not a Sky employee. Find out more

Would suggest doing an apps refresh:

 

  1. Press Home on your Sky remote, then select Settings
  2. Press System management then Resets and updates and finally Refresh apps.
  3. You'll see a message that says, 'Your apps are being refreshed'.
  4. Press Dismiss to return to normal viewing. 
    The refresh can take 24 hours to complete.

 

 

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