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Message posted on ‎25 Jun 2025 10:31 PM

Netflix hacked

I'm really confused I just opened netflix on glass and there were four extra profiles all in Spanish, I've deleted them but my profile is still playing in Spanish, there's only me and my partner in the house, now I can't log in any advance on what's going on and how to sort it

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This message was authored by: MarkGoldsmith Answer

Message posted on ‎25 Jun 2025 10:40 PM

Re: Netflix hacked

Posted by a Superuser, not a Sky employee. Find out more

You need to contact Netflix customer support to get them to sort out your Netflix account (https://help.netflix.com/en/contactus) . Once they have done this you need to change the password on that Netflix account. Also if you have used the same combination of email address and that password on any other account i'd suggest changing that password on all other accounts where you are also using it.

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Avatar for MarkGoldsmith
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Superuser
This message was authored by: MarkGoldsmith Answer

Message posted on ‎25 Jun 2025 10:40 PM

Re: Netflix hacked

Posted by a Superuser, not a Sky employee. Find out more

You need to contact Netflix customer support to get them to sort out your Netflix account (https://help.netflix.com/en/contactus) . Once they have done this you need to change the password on that Netflix account. Also if you have used the same combination of email address and that password on any other account i'd suggest changing that password on all other accounts where you are also using it.

Sky Stream, Sky Glass Air and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue

Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
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This message was authored by: mikealanr

Message posted on ‎25 Jun 2025 10:40 PM

Re: Netflix hacked

Posted by a Superuser, not a Sky employee. Find out more

Hi @stanners69 

 

Sky only manage the billing side of your netflix account and have no access to manage credentials. You will need to speak to netflix to recover your account as outlined here: https://help.netflix.com/en/node/111934 and here: https://help.netflix.com/en/node/18

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

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