Hi @David+Alan+garrit
Not a lot of information to go off. What device is it Glass or Puck? Is this a new install? Has it worked previously? What is your internet speed? Does it meet the minimum requirements for Glass / Stream (25mbps for HD and 30mbps for UHD), is there an error message? Who is your ISP? What troubleshooting steps have you tried so far?
Remember we are fellow subscribers and have no idea what your set up or situation is unless you tell us. If you provide more information the community will do it's best to help.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
