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Discussion topic: Need to speak to engineer about my cracked screen

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This message was authored by Colinphilo This message was authored by: Colinphilo

Need to speak to engineer about my cracked screen

@@Colin philo need to speak to engineer about my cracked TV screen please ASAP


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This message was authored by TimmyBGood This message was authored by: TimmyBGood Answer

Re: Need to speak to engineer about my cracked screen

Posted by a Superuser, not a Sky employee. Find out more

@Colinphilo 

 

As @GD1 indicates, unlike the legacy satellite products there are no 'engineers' for Sky Glass: it either works or doesn't.

 

If that's accidental damage then you're looking at either abandoning it or purchasing a replacement: there's no repair programme for screens and you still need to pay off any applicable finance balance.

 

For delivery damage or if you want to try and argue that cracking is a manufacturing or materials defect you'll need to call Sky.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

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This message was authored by GD1 This message was authored by: GD1

Re: Need to speak to engineer about my cracked screen

Posted by a Superuser, not a Sky employee. Find out more

@Colinphilo  Sky do not have Engineers for Sky Glass, if gthe screen is cracked you'll need to call Sky

 

Please see this link Sky Glass TV repairs | Sky Help | Sky.com | Sky Help | Sky.com

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by TimmyBGood This message was authored by: TimmyBGood Answer

Re: Need to speak to engineer about my cracked screen

Posted by a Superuser, not a Sky employee. Find out more

@Colinphilo 

 

As @GD1 indicates, unlike the legacy satellite products there are no 'engineers' for Sky Glass: it either works or doesn't.

 

If that's accidental damage then you're looking at either abandoning it or purchasing a replacement: there's no repair programme for screens and you still need to pay off any applicable finance balance.

 

For delivery damage or if you want to try and argue that cracking is a manufacturing or materials defect you'll need to call Sky.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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