My sky glass remote has stopped working completely. Batteries replaced.

[GemLou22]

My sky glass remote has lost all power. Batteries replaced. The TV switches on with my virgin box remote but that's it, I can not change the input signal to watch TV. 

[mikealanr]

Hi @GemLou22 

Is the back light of the remote working? If not try twisting the remote very gently like you were wringing out a dishcloth. If the remote is lighting up, try the following troubleshooting steps. See: https://www.sky.com/help/articles/remote-control-help-sky-glass#:~:text=Re-pair%20your%20remote&text....

If it's still not working after trying those steps you can ask for a replacement by filling out this online form: https://www.sky.com/help/forms/streaming-tv-remote or speaking to Sky customer services. (We are fellow subscribers on the forum).

MikeAlanR

[GemLou22]

Thank you I have tried this also, also the TV voice control. Nothing seems to work. I have requested a new remote, but sky cannot help in any other way. I feel offering an app for the phone should be an option in this situation, as I am left without a functioning TV until this remote arrives. 

[mikealanr]

Hi @GemLou22 

You can use voice commands for the basics, changing channels etc. if you were a Sky Q customer, your Q remote can be paired in the meantime.

 https://www.sky.com/help/articles/voice-control-sky-glass

MikeAlanR