My sky glass keeps freezing and goung off

[Kimie67]

Why does my sky glass keep freezing and saying not connected and goung off its also happened in my pucks

[Jporch316]

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@Kimie67 wrote:
Why does my sky glass keep freezing and saying not connected and goung off its also happened in my pucks

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Hi 

have you tried rebooting your router ? 

[Kimie67]

Yes did my Internet and my tv

[Jporch316]

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@Kimie67 wrote:

Yes did my Internet and my tv

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Can you run a network test on your devices which can be found in the native Netflix app and report back on the results 

[82bit]

@Jporch316 It's crazy there still isnt a native network diagnostic in Glass settings and we have to keep telling people to use a third-party apps hidden function.