Hi @psy1985 I assume you have tried a reboot/restart to see if it resolves the problem (unplug for a few minutes and plug it back in again and it will reboot which takes a couple of minutes).
Assuming that hasn't worked I have escalated your post to the Sky Community Messaging Team who will send you an invitation for an online chat.
The link below explains how the procedure works
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
Keep a look out for the speech chat bubble that will appear on the bottom left of your screen when you are logged onto this forum (you will need to refresh your browser from time to time until you see the chat bubble). When the blue bubble does appear you have 48 hours to respond or the chat will be automatically closed. Note replies from Sky are not instant so you will need to regularly check the chat thread.
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