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Discussion topic: My Internet is down

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This message was authored by: Amanda1964

My Internet is down

My Internet has gone down. Have no WiFi connection and thus no tv
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This message was authored by: lettice

Re: My Internet is down

Posted by a Superuser, not a Sky employee. Find out more

Who is your broadband with?

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
This message was authored by: Jporch316

Re: My Internet is down

Posted by a Superuser, not a Sky employee. Find out more

@Amanda1964 


If you have an external aerial you can plug this into the aerial socket on your glass tv and use the free to air tv tile to watch basic channels 

 

alternatively if you have a freeview box you can plug the aerial into that and the box into one of the hdmi ports on the tv. Until your internet is restored 

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43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M500 on hub 5x. Four sky mobile sims.
This message was authored by: Fothergill1

Re: My Internet is down

Posted by a Superuser, not a Sky employee. Find out more

Hi @Amanda1964 Is this outage with your ISP or localised to you router?  If the latter try unplugging the router for a couple of minutes and then plugging it in again and allowing it to reboot.  

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