Discussion topic: My Internet is down
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Message posted on 12 Oct 2025 10:38 AM
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My Internet is down
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Message posted on 12 Oct 2025 10:39 AM
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Re: My Internet is down
Who is your broadband with?
Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
Message posted on 12 Oct 2025 11:19 AM
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Re: My Internet is down
If you have an external aerial you can plug this into the aerial socket on your glass tv and use the free to air tv tile to watch basic channels
alternatively if you have a freeview box you can plug the aerial into that and the box into one of the hdmi ports on the tv. Until your internet is restored
43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M500 on hub 5x. Four sky mobile sims.
Message posted on 12 Oct 2025 11:28 AM
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Re: My Internet is down
Hi @Amanda1964 Is this outage with your ISP or localised to you router? If the latter try unplugging the router for a couple of minutes and then plugging it in again and allowing it to reboot.
If my post has solved your issue please mark as an "Answer" as it helps others identify the solution
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