Received a 43" glass air tv from Sky last week and deboxed only to find the metal rods for table stand were missing. After some discussion I finally managed to convince the advisor that the rods were indeed missing, so the next thing was him asking for a photo... A photo of what, the empty box or what, so he decided don't need the photos and proceeded to log the call with the back office team.. To be fair he did phone back next day to assure me the parts would be shipped out and would receive them the next day (Saturday) or the following Monday. Not receiving any of the promised emails, or the parts, I phoned on the Saturday and was assured I'd get a delivery on the Monday..
So with nothing received on the Monday phoned again only to be told the original request had been rejected due to... no photo.. Advisor did seem to agree with me that taking a photo of a missing part isn't possible, can understand if damage is being reported but not something missing, so I ended up taking a photo of the base of the stand.. Now waiting on outcome, though suspecting I'll be the one doing the chasing...
Anyone else had such experiences ?
