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Discussion topic: Itvx

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This message was authored by Trevor+Wealthall This message was authored by: Trevor+Wealthall

Itvx

Hi I am having trouble with back button on skyglass itvx it won't work but does on all the other apps and playlists but on skyglass it has stopped working and the only way to stop watching itvx is to press the home button and pick another channel no idea why because it is only on itvx  any ideas why and how to resolve it would be appreciated 

Tweathall
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This message was authored by mikealanr This message was authored by: mikealanr

Re: Itvx

Posted by a Superuser, not a Sky employee. Find out more

Hi @Trevor+Wealthall 

 

Try going to Settings > System Management > Resets & Updates > Restart device and see if a reboot clears it. If not try doing an app refresh in the same menu. Although note this isn't instant and can take up to 24 hours.

 

The other thing to try is open ITVx and go settings > about > reset

 

Back button working for me when tested.

 

MikeAlanR

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65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
This message was authored by Ormey69 This message was authored by: Ormey69

Re: Itvx

This is happening to us too 

This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: Itvx

@Ormey69  did you try the suggested checks?

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This message was authored by TonysPC This message was authored by: TonysPC

Re: Itvx

We're noticing the same thing.

 

This started happening only recently. It desn't happen all the time but is annoying when it does.

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