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Discussion topic: Itvx

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This message was authored by PiersMad This message was authored by: PiersMad

Itvx

I have a Sky glass Tv but weirdly it will no longer play coronation street or emmerdale on the ITVX app. Will play other programs but cannot catch on past episodes for these soaps. Any ideas why?

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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Itvx

Posted by a Superuser, not a Sky employee. Find out more

What's happens when you try to play an old episode?

 

how are you trying to access the previous episodes? Directly through the app, via your Sky Glass playlist or via the continue watching rail?



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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PiersMad
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This message was authored by PiersMad This message was authored by: PiersMad

Re: Itvx

Hi, it's through the itvX app and it just says "something went wrong". It's been doing this for about a week now.

PiersMad
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This message was authored by PiersMad This message was authored by: PiersMad

Re: Itvx

Also just tried on the playlist and it says content unavailable 

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Itvx

Posted by a Superuser, not a Sky employee. Find out more

If you haven't already try these 2 things:

 

1. Turn the Glass TV off at the plug for 30 seconds, before turning it back on.

 

2. If that doesn't help you can try an App refresh, Settings > System Management > Resets & Updates > refresh apps. This process is not instant and is carried out in the background so don't expect an instant solution. It may take up top 24 hours for the app refresh to complete in the background, so once you kick it off i'd leave it 24 hours before trying to access ITV X again and seeing if it has helped.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue


NOT a Sky Employee

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