@Kloppo
Given that Glass and Stream use broadband to deliver content if your connection goes down you will be without service. You cannot compare this to Q as that is a satellite product and uses a totally different method of delivery.
Presumably if it's an issue in your cul de sac it's affecting multiple people with multiple Internet service providers, the issue with with Open reach, either it's network or the exchange. You should contact your ISP.
If Sky is your ISP and you have a landline or mobile you can call them by dialling 150.
Sky Glass has an aerial for backup purposes: https://www.sky.com/help/articles/tv-input-app-on-sky-glass
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
