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Discussion topic: Internet connection keeps dropping

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Bulldozer
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Internet connection keeps dropping

‎27 Feb 2024 10:58 AM

My sky glass is completely unwatchable all the time it's driving me mad. I have virgin internet every appliance works in my house apart from sky glass

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mikealanr
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Re: Internet connection keeps dropping

‎27 Feb 2024 11:26 AM

Posted by a Superuser, not a Sky employee. Find out more

Hi @Bulldozer 

 

There have been other reports on the forum of the Virgin Media Hub/Router and Glass having issues. Is using ethernet feasible?

 

MikeAlanR

---
65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

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mikealanr
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Superuser
This message was authored by mikealanr This message was authored by: mikealanr Answer

Re: Internet connection keeps dropping

‎27 Feb 2024 11:26 AM

Posted by a Superuser, not a Sky employee. Find out more

Hi @Bulldozer 

 

There have been other reports on the forum of the Virgin Media Hub/Router and Glass having issues. Is using ethernet feasible?

 

MikeAlanR

---
65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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Bulldozer
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Re: Internet connection keeps dropping

‎27 Feb 2024 02:06 PM

Yes but the router is in the some room it's stupid that at over 400 mbps and it dosnt work.

Ethernet is working but its a long wire and in the way 

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