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Discussion topic: I have sky glass and it is constantly buffering

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This message was authored by: Tina881

Message posted on ‎16 Oct 2024 07:44 PM

I have sky glass and it is constantly buffering

For the past 5 days my sky glass tv is buffering consistently when we are watching channels programmes are taking long lengths of time to download
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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎16 Oct 2024 07:59 PM

Re: I have sky glass and it is constantly buffering

Posted by a Superuser, not a Sky employee. Find out more

@Tina881  How is the Glass TV connected to your router?   How fast is the speed reaching the TV?  

 

Open the Netflix app on the Glass TV, go to Get Help, run the connection test and  post the speed result.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Message posted on ‎17 Oct 2024 04:56 PM

Re: I have sky glass and it is constantly buffering

Speed is 18.93 bps

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Message posted on ‎17 Oct 2024 04:59 PM - last edited: ‎17 Oct 2024 05:00 PM

Re: I have sky glass and it is constantly buffering

Posted by a Superuser, not a Sky employee. Find out more

@Tina881 

 

Sky recommends 25Mbs minimum for Glass in HD, and 30Mbs for UHD.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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Message posted on ‎17 Oct 2024 05:01 PM

Re: I have sky glass and it is constantly buffering

Thanks for your reply how do I increase the speed

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Message posted on ‎17 Oct 2024 06:08 PM - last edited: ‎17 Oct 2024 06:09 PM

Re: I have sky glass and it is constantly buffering

Posted by a Superuser, not a Sky employee. Find out more
@Tina881 wrote:

Thanks for your reply how do I increase the speed

How fast is your internet connection listed as ? 

if it's lower than 30mb you are going to struggle and you will need to contact your ISP and find costs on a different connection speed  ..... if it's higher you may need to connect using ethernet cable or powerline adapters 

——————————————————————————
43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M350 hub 5x. Four sky mobile sims.
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