@trevforum wrote:
I changed from Sky Q to Glass/Stream and In the messages section of My Sky I have four messages saying "thank you for returning "our" sky kit it's with the courier and then a 6 day later message says Important send your Sky Kit back or you will be charged by the 7th Feb. I guess thay are keeping the £76 credit on my Sky Q account until they are sure they have the kit back. I'm expecting to have to call up to sort it out for having the audacity to change my subscription.
I'm not asking for help at this time just an observation of my experience of the "process".
@trevforum that will be because Unipart are absolutely awful and don't seem to process the returns correctly. I believe the "thank you for returning our kit" email is auto triggered when Royal Mail scan the return label but ultimately unless Unipart process the order properly and inform Sky they have received the equipment back Sky won't have a clue so the account stays marked as "awaiting equipment return".
This is the reason there are lots od posts on here about asking people in the same situation if they have retained the tracking number, as the Sky Customer Services Teams can you this to verify that the package was signed and received by Unipart and then they update the account accordingly.
I returned by Broadband hub back 2 months ago and so far haven't been chased for not sending it back so perhaps i'm one of the lucky ones whose return actually got processed correctly. Although i'm still keeping my Post Office receipt with the tracking number for a few more months just in case 😀
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