@C_J_B - have you tried the reboot suggested by @Fothergill1 above?
You could try a factory reset and do the setup again as well. The reset is only generally advisable if you have issues with the initial setup, and once setup you shouldnt really do the reset unless instructed by a sky employee.
1. Turn the puck off at the plug.
2. Turn over the puck and hold down the power/standby button.
3. keep hold of the power button and turn the plug back on.
4. Keeping holding the the power button down until it turns amber and then it should turn green. Then you can let go.
5. The puck is reset, you'll have to connect to Wi-Fi or whatever you use, set up the remotes and then you'll get an activation code.
6. log into the sky activate site and enter the code and that's it.
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