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Discussion topic: I cannot sign my credit agreement, it keeps saying something went wrong, I have called Sky and reset

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Message posted on ‎29 Sep 2025 08:00 PM

I cannot sign my credit agreement, it keeps saying something went wrong, I have called Sky and reset

I cannot sign my credit agreement, it keeps saying something went wrong, I have called Sky and reset my history and used other devices etc. still no luck, can you help please

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This message was authored by: mikealanr

Message posted on ‎29 Sep 2025 09:22 PM

Re: I cannot sign my credit agreement, it keeps saying something went wrong, I have called Sky and r

Posted by a Superuser, not a Sky employee. Find out more

Hi @tomsdsfs 

 

We are fellow customers. You will need to call sky again.

 

However try the link and advice in this article: https://www.sky.com/help/articles/sign-credit-agreement-sky-glass

 

Ensure that you are using the same sky id / email address as the one you used to sign up for sky.

 

MikeAlanR

 

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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