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Discussion topic: I can't use sky glass because i don't have full fibre now my sky q has been turned off

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This message was authored by: Cazza2303

I can't use sky glass because i don't have full fibre now my sky q has been turned off

I can't use sky glass because my broadband isn't connected. Now my sky q has been disconnected 

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This message was authored by: Mark39

Re: I can't use sky glass because i don't have full fibre now my sky q has been turned off

Posted by a Superuser, not a Sky employee. Find out more

Sky Glass is automatically activated two weeks after delivery, and your Sky Q subscription is turned off at about the same time, I'm afraid.

This message was authored by: TimmyBGood

Re: I can't use sky glass because i don't have full fibre now my sky q has been turned off

Posted by a Superuser, not a Sky employee. Find out more

@Cazza2303 

 

Note that Glass doesn't require FTTP: even 'average' FTTC should be sufficient for a single television running UHD.

 

Unfortunately, as @Mark39 indicates, Sky isn't clear enough that while a Glass television or Stream puck can be delivered from stock 'next day', broadband ordered alongside it has a considerable lead time.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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