Help! - Selling Sky Glass

[Addie15]

Update-We are closing this session now as this matter has been resolved. If there is anything else we can help you with, please do not hesitate to reach out. Thanks.

[82bit]

I'm trying to de-register a Glass TV from my account, in order to be able to buy an Air. I have factory reset the device, but Sky seem to have removed the ability for the user to remove it from MySky themselves. It still shows up there as a registered device! Assistance needed please!! 

[Jporch316]

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@82bit wrote:

I'm trying to de-register a Glass TV from my account, in order to be able to buy an Air. I have factory reset the device, but Sky seem to have removed the ability for the user to remove it from MySky themselves. It still shows up there as a registered device! Assistance needed please!! 

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@82bit 

I have escalated your post to the sky community online support team please look out for an invitation to chat 

[Greenfingers001]

Thanks for escalating this. We’ve sent @82bit an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.