11 Dec 2023 03:01 PM
Posted by a Superuser, not a Sky employee. Find out more@ckd73 what exactly is the issue you are having?
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11 Dec 2023 03:17 PM
every morning remote wont turn on tv but side button will
11 Dec 2023 03:19 PM
Posted by a Superuser, not a Sky employee. Find out more@ckd73 so that sounds like an issue with the remote rather than the Glass.
Check out the following suggestions:
Check the batteries
An easy way to check is to cover the buttons slightly on your Sky remote with your hand. You should see a white backlight behind the buttons. If you don't see the backlight the issue is the power with the remote, so potentially a battery issue.
Check the battery compartment to make sure the paper used to protect the battery has been fully removed. It might have ripped when being removed leaving some behind.
Still can't see the backlight? It’s likely you need to replace the two AAA batteries.
Pair the remote
Press 7 and 9 together on your Sky remote for three seconds (This resets/clears the remote)
Press 1 and 3 together for three seconds (bluetooth mode) and follow any on-screen instructions.
The next option sounds insane but a number of users have reported it resolving the issue with their remotes. You could try holding the remote at both ends and giving it a gentle twist as though you were wringing out a towel. It
If it is still not working have a look at the following guides:
https://www.sky.com/help/articles/remote-control-help-sky-glass
https://www.sky.com/help/home/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/fixing-sky-glass-remote...
If none of these options work you can request a replacement remote via this link: https://www.sky.com/help/forms/streaming-tv-remote
If you have an old Sky Q remote, you can use that as an interim solution whilst you await the new remote.
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Please mark a response as an ANSWER if it has solved your query/issue
11 Dec 2023 03:26 PM
remote works fine after tv has started on a morning but next day same thing happens
11 Dec 2023 05:28 PM
This is the exact issue I have.
Try and disable the overnight power save and see how that goes for a few days.
The issue went away for me when I disabled it.
I re-enabled it the other day and the issue has come back.
12 Dec 2023 07:48 PM
I was having to power cycle my Sky Glass everyday too
The other thing I've personally noticed since the last 2 firmware updates,
all my UHD channels take longer to buffer up than previously but when I'm watching an
UHD channel ( sky sports UHD channels or TNT ultimate) the Home button and menu system is very unresponsive, I normally suffer alot of freezing when trying to scroll with my remote.
This doesn't happen with any HD or SD channels
My broadband is Vodafone fibre 900MB using a Draytek router without an issue before the latest 2 updates
12 Dec 2023 10:14 PM
Thanks for that have tried it and it worked today so here's hoping
13 Dec 2023 12:40 PM
Well it worked for one day but this morning back to normal won't switch on with remote. I am absolutely sick of it
16 Oct 2024 09:32 PM
Did you ever find a fix as we have just got ours and it's doing exactly the same?! It's infuriating.