Discussion topic: Glass has power issue

This message was authored by: LockeM · ‎13 Sep 2025

Hello, my sky glass has stopped powering on! Tried to reset and power cycle. The red light just flashes and no picture. Been like this for a few days. Don't really want to pay for a TV thats broken after 12 months.

This message was authored by: lettice · ‎13 Sep 2025

Have a read of this Sky help article, namely trying the recovery procedure in step 4

https://www.sky.com/help/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/fixing-sky-glass-tv/articles...

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This message was authored by: mikealanr · ‎13 Sep 2025

Hi @LockeM

In addition to the advice already provided they come with a 2 year warranty so if the recovery process doesn't work contact sky and they will arrange a replacement under warranty.

https://www.sky.com/help/articles/warranty-sky-glass

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

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Discussion topic: Glass has power issue

Glass has power issue

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