Freezing screen or “channel loading” message

[Gill+Kendall]

For the last week our Sky Glass has frozen a message has come on screen to say the channel is not available. Sometimes the signal comes back, but often we need to switch off the TV and reboot the Sky Glass. 

[MarkGoldsmith]

Sounds like it's an internet connection/speed thing?

Have you tried a speed test from it? Open Netflix go to Get Help then select check your network and it will tell you the download speed.

Ive had this odd issue crop up a couple of time and normally just turning the WiFi off on my puck and turn it back on fixes it.

[Gill+Kendall]

Thanks for the idea. On occasions the TV is dropping out from the WiFi, despite the WiFi speed being at Superfast level.

[MarkGoldsmith]

What speed does the Netflix test show?