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Discussion topic: Fault remote

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This message was authored by: Liampotts90

Message posted on ‎04 May 2024 12:46 PM

Fault remote

My sky streaming glass remote isn't working. Only The left button turns the box off completely and right button just comes up with  'search shows & movies. It is otherwise just stuck on the home page and not able to watch anything currently Can you help? 

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Avatar for mikealanr
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This message was authored by: mikealanr

Message posted on ‎04 May 2024 03:20 PM

Re: Fault remote

Posted by a Superuser, not a Sky employee. Find out more

Hi @Liampotts90 

 

Try un pairing and re pairing the remote as per the instructions here: https://www.sky.com/help/articles/remote-control-help-sky-glass

 

If that doesn't work you can ask for a replacement under warranty here: https://www.sky.com/help/forms/streaming-tv-remote

 

If your not under warranty you can order from Amazon: https://www.sky.com/help/articles/damaged-or-lost-sky-glass-remote

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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This message was authored by: Liampotts90

Message posted on ‎04 May 2024 03:53 PM

Re: Fault remote

Thank you, have tried this since but no luck . Sky are sending a replacement remote 👍

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