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Discussion topic: Existing Sky Glass TV - wants to purchase Ultimate TV without broadband

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This message was authored by: SueBowie

Existing Sky Glass TV - wants to purchase Ultimate TV without broadband

I purchased a Sky Glass TV with TV subscription and broadband approx. 2 years ago.  

I cancelled my TV subscription and boardband when the contract finished and contracted to another service provider for broadband.

I would now like to subcribe back to Sky Ultimate TV without broadband using my existing Sky Glass TV.

There is no option to do this online; if I select the Stream options it knows I have Sky Glass then refers me to TV subscriptions to purchase with a Glass TV and I don't want two Glass TVs!

 

I would like:

- just the Ultimate TV package

- no new Glass TV

- no broadband 

 

I can't be the first person to request this surely?
Has anybody else been through this, if so, how did you do it please?

 

Thanks in advance, Sue

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This message was authored by: mikealanr

Re: Existing Sky Glass TV - wants to purchase Ultimate TV without broadband

Posted by a Superuser, not a Sky employee. Find out more

Hi @SueBowie 

 

You are correct there is no option to do this online. You need to call sky.

 

Number here: https://www.sky.com/help/articles/viewing-help

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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