ERROR 624

[ovid1u]

CAN SOMEONE HELP ME WITH THIS ERROR? PICTURE 

[GD1]

@ovid1u  Are you in Italy or the UK?

If you're in Itally you have come to the wrong SKy site you need to be here 

[ovid1u]

now i m in uk

[GD1]

@ovid1u  Have you brought a Glsass TV/Stream puck from Italy to the UK?

[ovid1u]

glass tv from italy

[GD1 · Accepted solution]

@ovid1u  I'm afraid it won't work in the UK as it will still be linked to your account in Italy and like Sky UK, you can't use the TV outside the intended area, that area being Italy.

If you want to get Sky Glass or Stream in the UK you'll need to subscribe via Sky UK and obtain the devices from them.

[Anamaria90]

I also have the same error. What does this mean?

[GD1]

@Anamaria90  Please take the time to read all the replies, and the question is are you in Italy? 

[Anamaria90]

my question is what does the code 624 mean. it doesn't matter the location

[GD1]

@Anamaria90  It a response from the Sky Italia servers but only says a problem occured, as per the replies above the OP is trying to use an Italian registered Glass TV outside the territory it's intended for.

So may be some kind of geolocation error.