Disney plus error code 1026

[Grayz]

Disney plus app won't load I keep getting error code 1026 -AUTH_SERVIVE_INT_FAILURE

i spent ages on line with Disney and they can't fix it they said the IP address on my tb was different to the rest of my next work how do I fix this?

[lettice]

That error is normally associated with an IP addressing issue.

Im assuming you have tried a restart if your Glass TV and a refresh of your apps as described here;

https://www.sky.com/help/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/fixing-sky-glass-tv-apps/art...

A few things to try:

Are you using some kind of VPN software on your local network, if so disable it for your Glass TV if you can.

Otherwise, try restarting your router, leaving it off power for at least thirty minutes as doing so will for most ISPs reset your WAN IP address.

Who by the way is your broadband ISP?

[Grayz]

Hi, no not using any VPN. Have tried resetting both the router and the tv by turning them off and unplugging but as yet not luck in sorting out the issue

I can use Disney plus on my phone and air play to the tv but it's a bit fiddly.

my broadband isp is Fibrenest 

[Jporch316]

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@Grayz wrote:

Hi, no not using any VPN. Have tried resetting both the router and the tv by turning them off and unplugging but as yet not luck in sorting out the issue

I can use Disney plus on my phone and air play to the tv but it's a bit fiddly.

my broadband isp is Fibrenest 

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May be worth a call to fibrenest ..... 

[E_Snell]

Hi, were you able to sort this? We're with Fibrenest and having the same issue at the moment with no idea how to resolve it! 

[Grayz]

No still no luck. My sky glass TV ip address is different to everything else in my network so I need to get in touch with sky I think to resolve it 

[Grayz · Accepted solution]

Hi, oddly it has started working again today the only thing that I did do was restart the internet connection from the tv.

not sure why resetting the tv and router didn't fix before so whether that work or not I don't know could just be a coincidence very weird will have to keep an eye on it!