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Discussion topic: Disney+ not working on Sky Glass Error code 1017

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This message was authored by gmgm This message was authored by: gmgm

Disney+ not working on Sky Glass Error code 1017

I have followed as much online troubleshooting as possible but still Disney+ wont load on my Sky Glass:

Powered off

updated Apps

Manually pulled the plug

rolled up a trouser leg while the TV switches on...

 

All other apps and TV work fine, any other suggestions?20241120_103607.jpg

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This message was authored by Addie15 This message was authored by: Addie15

Re: Disney+ not working on Sky Glass Error code 1017

Posted by a Sky employee

Hi there, Welllhung. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

This message was authored by GrahamP1 This message was authored by: GrahamP1

Re: Disney+ not working on Sky Glass Error code 1017

I am actually in the exact same situation with Disney NCIS ..... a couple of days ago it just happened.....,...any clues please 

gmgm
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This message was authored by gmgm This message was authored by: gmgm

Re: Disney+ not working on Sky Glass Error code 1017

The problem is back for me as well, I need to open a support case again.

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