Discovery + free upgrade not working

[James134]

Hi. Decided to take the free discovery + upgrade offered by sky today so I create and account and all that stuff but when I try to watch anything on discovery + I get an "upgrade to watch" , upgrade your password using your phone or desktop browser, select retry to start watching"

[MarkGoldsmith]

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@James134 wrote:
Hi. Decided to take the free discovery + upgrade offered by sky today so I create and account and all that stuff but when I try to watch anything on discovery + I get an "upgrade to watch" , upgrade your password using your phone or desktop browser, select retry to start watching"

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do any shows(non-sport) work if your try discovery + from another device? Did you previously have a subscription to discovery +? 

if you login to discovery plus via another device and go to manage accounts does it say your subscription type is "provided by sky"?

[James134]

Hi there . No channels at all work, just  get the same message regardless. When I go into the manage account section I can't see anything that says provided by sky.  Kind regards.

[MarkGoldsmith]

So that sounds like the linking between your Sky account and discovery hasnt worked. This happened to me and I had to go through the linking again and it worked.

https://www.sky.com/help/articles/sky-marketplace-subscribe-to-discovery-plus

[James134]

OK I'll give it a go thanks again

[James134]

Thank you. I followed your advice and it's now working,