Discovery+ Subscription Issue

[RJE86]

Hi my wife had previously set up an account with Discovery+ when we had our SkyQ subscription. We have recently moves to Sky Glass and had to add discovery+ again. When we got the txt to activate it says create a new account or link amln existing account so my wife logged in with details for the existing account she has. It came up with an error yet when we go into my sky - your products it shows discovery+ is active and linked but we can't watch anything it says upgrade to watch. Looking to see how to reset I guess so we can watch it. Thanks

[Fothergill1]

Hi @RJE86 and welcome to the forum.

I see you moved from Sky Q to Glass so all your Marketplace subscriptions are cancelled so you have to re-register (see the THIS link) 

You can register or re-registered (as appropriate) by doing the following:  Use the voice command "My Sky" and then select the following:  your products / (enter your PIN) / App Subscriptions / Current / and then Discovery + Monthly. Hopefully it will say £0 per month whilst you have a Sky TV subscription.  If so select Activate subscription.

Also, see the following link for more information about registering for Discovery +: 

https://www.sky.com/help/articles/sky-marketplace-subscribe-to-discovery-plus

Good luck.

[RJE86]

Hi so it is showing as active and linked but can't watch anything I think the issues was using an existing account so I'm looking to reset and register with my sky ID thanks